Bill Due Dates
All bills are due on the 28th of each month. Should the 28th fall on a weekend or a holiday, your payment will be due on the following
business day. We will always provide at least 20 days to pay a bill before it
is considered past due.
A 3% late fee will be assessed if your bill payment does not arrive at our office
by the due date.
Meter Reading:
Our friendly, courteous meter technicians read all of our customer's meters on
a monthly basis. Meters are not estimated unless we are unable to obtain
readings due to a fence, loose dog, etc. In these instances, a card will be
left at your home allowing you to provide us with a
reading.
Your meter will be read approximately on the first working day of the month and 5-7 days
prior to the date your bill is issued. Meter readings occur only during our
normal work week. We do not read meters on weekends or holidays.
If you are moving in or out of your residence, we will perform a final reading
for your account. Please give us at least 48 hours notice for your final
reading. This gives us time to schedule your reading.
Project roundUP
When a Stoughton Utilities customer enrolls in the voluntary Project roundUP, their utility bill will "round up" to the next highest dollar amount. This small tax-deductible contribution may seem like only pennies a month, but the total community contribution adds up quick when many customers participate. A summary of the tax-deductible contribution for the past year will
be mailed separate from your utility bill each January. To be removed from the program, a simple contact to the Stoughton Utilities Office is all that is necessary, or you can visit our Project roundUP page.
The average contribution per program participant is just $6.00 per year, however an estimated $8,000 will be raised each year to be awarded by the Stoughton Utilities Committee twice annually to local community service organizations.
To enroll in Project roundUP and help local community organizations, please contact us or enroll online.
Auto Pay
Dependable, flexible, easy and convenient; save time and write fewer checks by
making your utility payment directly from your checking account or savings
account. And, you won't have to change your present banking relationship to
take advantage of this service. You authorize regularly scheduled payments to
be debited to your account, and your payments will be automatically deducted on
the normal due day. Proof of payment will appear on your bank statement.
To take advantage of this service, please contact us or download
an application
and return it via postal mail.
Budget Billing
Stoughton Utilities offers a budget payment plan under which the customer can
make equal monthly payments based on the estimated consumption and estimated
applicable rates for the year. The amount is subject to change twice a year, in
May and November, in order to reflect current circumstances, and average usage.
If you would like
more information on the budget billing plan, or would like to enroll, please contact us.
Terminate/Change Service
If you're moving out of the Stoughton area and are closing your account with
Stoughton Utilities you can schedule a final reading by contacting us or by logging into your account.
Please provide at least a 48 hour notice.
Changing Your Mailing Address
Occasionally, we know that our customers will want their utility bill sent to
an address that is different than their service address. This can be done by
contacting us or by logging into your account.
NOTE: Remember to change the address back to the service address at
the appropriate time.
Bill Payment Assistance:
For some customers, including seniors on fixed incomes, energy expenses can be
a financial burden. In fact, there are those right here in our community who
cannot afford the energy to meet their basic needs. For those who cannot afford
such an expense, this can lead to difficult decisions about how to allocate
their limited resources. Our local Energy Assistance Program is designed to
help income-qualifying households cover their energy costs and reduce the
financial burden that they face. If you believe you or someone you know may
qualify, we encourage you to establish your income eligibility through the
federally funded Low Income Home Energy Assistance Program (LIHEAP). To learn
more about the LIHEAP application process, contact Dane County Human Services
at (608) 242-6200. If approved for LIHEAP, you will receive more information
about your eligibility for our Energy Assistance Program at that time.
Our Energy Assistance Program is funded with the portion of Commitment to Community
dollars specifically set aside for income-qualifying individuals and families.
Visit our Energy Assistance page for more
information on this, and other programs.
Deferred Payment Agreement:
If you're having trouble paying your bill in full, you can request a payment
arrangement to fulfill your obligation over an extended period of time. To
request a deferred payment agreement, you must visit our office in person. Our policy requires
customers who are past due to come into our office to establish a Deferred
Payment Agreement that is acceptable to both parties. We also require all
customers to pay one-third of the past-due balance at that time.
In special circumstances, we may also direct you to a community action agency
that may be able to provide low-income energy assistance and financial
counseling.
Several factors are used when we consider granting a deferred payment agreement
for a customer. Some of the factors include:
- Compliance to prior payment arrangements
- Time since last payment arrangement
- Length of service
- Amount of past-due balance
- Deposit coverage, and
- Timeliness of prior payments
An extension protects you from disconnection of service through the extended
date.
Medical Needs Customers:
If you use medical equipment that requires electricity, and if a loss of power would be life threatening, please contact us
to obtain a Medical Needs form that you can have your doctor complete. If a form is on file, your account will be noted, and extra attention will be placed on your residence
during an outage.
NOTE: Submitting this form does not grant a customer the ability to not pay for electric service. If a customer's account is past-due and a medical needs form is submitted
prior to disconnection, a one-time extension of 21-days will be granted for the customer to come up with funds and/or make alternate arrangements. If the account remains past-due
at the end of that extension, service disconnection may occur and no further extensions will be granted.