Some customers have been contacted with a common disconnection scam.

The SU office is closed to walk-in customer service in response to the coronavirus pandemic.

We have been notified by customers that a company selling solar power equipment has been soliciting door-to-door, and these customers have questioned if the company was working for or partnered with Stoughton Utilities.

Stoughton Utilities does not endorse any company that would solicit paid services either door-to-door or by mail. No such company is partnered or affiliated with Stoughton Utilities or the City of Stoughton. All door-to-door solicitors must receive a permit from the City of Stoughton, and residents are encouraged to request to have the solicitor provide a copy of their permit before considering any sales presentation.

Stoughton Utilities does not discourage homeowners from installing solar panels, and we will work with homeowners that might have questions about the process to add rooftop solar ...

Stoughton Utilities is required to regularly monitor Stoughton's drinking water for specific contaminants to ensure that it meets all health and safety standards. Based on this monitoring, Stoughton Utilities issues an annual report describing the quality of your drinking water. The purpose of this report is to raise your understanding of drinking water sources and its potential contaminates ...

Stoughton Utilities will be conducting its annual summer flushing program of water mains and fire hydrants. Flushing operations will start Monday, June 8 and will be conducted weekdays between the hours of 7:00 a.m. and 3:30 p.m. Flushing operations will conclude approximately the first week in August.

Flushing of the water mains is conducted by opening the fire hydrants and allowing the water to flow for several minutes. The purpose of flushing is to remove sediment and mineral deposits that settle on the bottom of the water mains. Some temporary discoloration of water may result, and although it may cause laundry stains, the water remains safe to drink. Issues with sediment and discoloration may be cleared by opening your cold water faucets to full pressure once utility personnel have left the area ...

For some customers, including seniors on fixed incomes, energy expenses can be a financial burden. Many here in our community cannot afford the energy to meet their basic needs. Many residents have found themselves facing new challenges during the COVID-19 public health emergency.

Wisconsin's Home Energy Assistance Program (WHEAP) provides for assistance with heating costs, electric costs (regardless of heat source), and energy crisis situations. Energy assistance is a one-time benefit payment provided to income qualifying residents during the COVID-19 public health emergency, now through September 30, 2020. The amount of the energy assistance benefit varies according to household size, income level, and household energy costs. Income eligibility is now determined based on your income over the past 30 days.

Stoughton Utilities customers living in Dane County can call (608) 267-8601 to schedule an appointment to apply for assistance. For additional information on how to apply for energy assistance, please call toll-free 1-866-HEATWIS (1-866-432-8947).

Due to the COVID-19 public health crisis, eligibility guidelines have changed, so you may now be eligible for assistance even if you previously did not quality ...

As a community-owned, not-for-profit utility, Stoughton Utilities is committed to standing with our customers in the City of Stoughton and five surrounding townships as we all work together to get through the COVID-19 public health crisis, and the resulting unprecedented change in societal and economic expectations.

Stoughton Utilities has closed its office to walk-in traffic, however all customer service operations continue during our normal business hours of 8:00 a.m. to 4:00 p.m., Monday through Friday. If you would like to meet with any Stoughton Utilities employee in-person to discuss any topic, please contact us to setup an appointment for an individual office visit.

Customer Service remains available by phone and email during normal business hours. Please contact us with any account questions and we will provide a prompt response.

We have suspended all service appointments that would require us to enter your home or business, including water meter replacements and cross-connection inspections. Exceptions will be made in emergency situations.

During these uncertain times, our commitment to providing electric, water, and wastewater service extends to providing continued service to all residents and businesses, regardless of ability to pay.

Stoughton Utilities will continue to keep a close eye on ongoing developments, and may adjust our response as situations change. Please click below to view full details on our COVID-19 response ...