Stoughton Utilities is advising electric and water customers who are behind on their bills to immediately pay any delinquent balances, or enter into a deferred payment agreement with the utility to avoid service disconnection.
Wisconsin’s Winter Emergency Period, often referred to as the moratorium on residential service disconnection, ended April 15. Due to the COVID-19 public health crisis, Stoughton Utilities suspended all delinquent account collection activity, including service disconnections, through September 1.
Stoughton Utilities will disconnect all accounts with severely delinquent balances on September 2. Deferred payment agreements
are available to all residential customers to allow for partial payments over a period of time. A down payment will be required when entering into a payment agreement. Please contact us
to discuss a personalized agreement that meets your individual financial situation and schedule.
Special extensions are available if anyone in the home is currently infected with COVID-19, or was previously infected since March resulting in unexpected medical expenses.
Unpaid utility bills drive up costs for the whole community due to the fact that any balance that is uncollectable is essentially recovered from the entire customer base through future rates. It is Stoughton Utilities' goal to do whatever we can to collect unpaid bills, while also helping customers avoid service disruptions for nonpayment by working with them to establish a deferred payment agreement. Stoughton Utilities has not pursued any electric service disconnections since October 2019 ...