Stoughton Utilities is advising customers who are behind on their bills to promptly pay any delinquent balances, or to contact us to discuss a deferred payment agreement if unable to pay in full. Service disconnections will resume in April, so customers should plan now how they will address any unpaid bills.
Wisconsin’s Winter Emergency Period, often referred to as the moratorium on residential service disconnection, ends April 15. Electric and water service disconnections can resume on or after that date. Stoughton Utilities has not pursued any electric service disconnections since October 2019.
Stoughton Utilities will disconnect all accounts with severely delinquent balances on Wednesday, April 21. Special extensions are available if anyone in the home is currently infected with COVID-19. Deferred payment agreements
are available to most residential customers to allow you to spread payment of your delinquent balance out over a period of time by making regular installment payments. A down payment will be required when entering into a payment agreement. Please contact us
to discuss a personalized agreement that meets your individual financial situation and schedule. Each agreement will be custom tailored to your financial situation, with the down payment, length of term, and size of installment payments determined based on a number of factors, including time since last payment, size of delinquent balance, current income, tenant status, medical conditions, successful completion of past deferred agreements, and other factors.
Unpaid utility bills drive up costs for the whole community due to the fact that any balance that is uncollectable is essentially recovered from the entire customer base through future rates. It is Stoughton Utilities' goal to do whatever we can to collect unpaid bills, while also helping customers avoid service disruptions for nonpayment by working with them to establish a deferred payment agreement ...